I'm a private weather industry business leader with 18 years of applied operations, sales and marketing experience. 

We really like Marco’s pizza but, for the third time in probably 10 orders we’ve made with them in the past year, they’ve not prepared our order correctly.
Now, I’m no pizza franchise employee but given the fact that we order online, there should be zero loss in translation.

Called to ask what happened. was put on hold and then disconnected. 

They remembered the extra garlic sauce this time though.

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